• blueflame

    Blueflame Services provide gas, oil, electrical & renewable-energy services from Colchester, across Essex and Suffolk.

     

    Ranging from central heating & air conditioning, to heat pumps, solar panels & biomass renewable energy solutions; their dedicated engineers can cover anything from the smallest home jobs to registered landlords & social housing providers needs, to full scale commercial contracts & projects. Always ensuring completion to the highest standards - at a fair price.

  • Welcome to blueflame.co.uk

    Blueflame Services are an experienced and local company

    Since 1987, Colchester based Blueflame Services have been providing energy saving solutions for customers across Essex, Suffolk and Norfolk. From a simple boiler replacement to a complex commercial installation, our experienced team of engineers will ensure the work at your property is completed with the minimum of fuss and the maximum attention to even the smallest detail.

    Blueflame provide customer, as well as industry, awareness

    Although the UK has one of the lowest energy costs in Europe, all of us are paying more for our electricity, gas and oil each year. At Blueflame we are always looking at ways of controlling the amount of energy our customers use, and design and install systems that work most efficiently in homes and commercial properties. And, because we keep up-to-date with industry innovations and renewable energy technologies, our customers will always benefit from the latest available developments.

    Advanced industry accreditation and qualification

    Blueflame are proud of their professional and fully affiliated team of qualified managers and engineers. The company maintains both accreditation and developing qualification with the following professional bodies.

     

    Some accreditation's awarded are not solely achieved directly with the organisations, but further independent assessment too. Such rigourous membership ensures that Blueflame have to demonstrate consistent delivery of technical competency at high level, plus customer satisfaction in an efficient manner. This requires Blueflame to subsequently have effective management systems, teamwork and a competent workforce at all levels in place and at all times - whilst continually striving to improve their processes and services. too.

    Blueflame Colchester. Industry accreditation and qualification

    Blueflame are proud of both their engineers and company's developing professional accreditations.
    For further details click on the respective links below to find out more:

     Safe Contractor Scheme / Gas Safe / ECA / ELECSA / MCS / Green Deal / RECC

  • The blueflame ethos

    When British Gas engineers Kevin Bull and Tony Schatten established Blue Flame (Colchester) Limited in 1987, their vision was a very simple one: to do the best job at a fair price. Their open and honest approach to running the business, coupled with their dedication to providing a truly value-for-money service, has proven to be a successful one and their vision is still going strong.

     

    There are now 5 Directors and 60 local people employed by Blueflame; working across two sites - their Head Office in Colchester and the second being a dedicated Local Authority contract base in Hadleigh, Suffolk. With the exception of the office support staff, they are all qualified engineers, and in this respect the company is fairly unique. Whether you need a small domestic repair, or a large commercial installation you’ll only deal with a specialist, there are no salesmen or saleswomen.

     

    Whilst experience is important to Blueflame, so is investing in young people who are interested in their industry. They run an apprenticeship scheme to help them develop their skills, realise their potential and embark on their career.

     

    And the company are always learning too; they place a lot of importance on business acumen and training to ensure they know everything there is to know about new products, services, systems and schemes. The only thing that never changes is their commitment to high standards, safety and customer satisfaction.

    Blueflame fleet van
  • blueflame. energy efficiency solutions

     

      Blluefflame. Energy and efficiency solutions

      Domestic energy efficient solutions

      Blueflame are experienced and qualified to work with gas, electric, oil and renewable energy, and with access to a team of tradesmen that can support us if necessary, we can work in every room in your house if that’s what you need.

       

      We provide a comprehensive range of services and we can install, maintain or repair your heating and hot water systems, and it’s all done with economy and efficiency in mind.

       

      Our services include:

      • Central Heating
      • Boiler installation, service and repairs
      • Solar PV panels (electricity generation)
      • Solar thermal panels (water heating)
      • Air source heat pumps
      • Biomass systems
      • Underfloor heating
      • Swimming pool boilers
      • Electrical work
      • Electrical maintenance
      • Plumbing
      • Radiator installation
      • Bathroom and kitchen installation
      Central heating installation and maintenance

      Central heating solutions

      Heating your home without spending a fortune on your energy bill is a challenge we all face these days, and boilers account for around 55% of that bill.

       

      Replacing an old gas boiler with an A-rated high-efficiency condensing boiler and upgrading your heating controls, including thermostatic radiator valves, could save you as much as £310 a year. If a new boiler isn’t the plan for now, then you should make sure yours is serviced regularly as an inefficient boiler wastes money.

      Download our Boiler Servicing Guide

       

      Check your radiators too. If they are becoming slow to heat up, have cold spots or are making a knocking sound, there could be a blockage and their efficiency could be reduced by as much as 15%. The blockage is usually caused by sludge and scale which can sometimes build up in the radiators of older heating systems, preventing the water from successfully circulating. This can be removed by a flushing process (usually known as a Powerflush); chemical inhibitors are added to prevent sludge and scale reforming and slowing down the rate of corrosion. With your radiators working more efficiently, you’ll save even more money on your energy bills.

      Hot water systems. Blueflame Colchester

      Hot water systems

      Your boiler’s working hard 24/7, but it’s important that all that hard work isn’t lost by having a poorly insulated hot water cylinder. Properly insulated cylinders prevent heat escaping, keeping your hot water at the right temperature for longer, so it’s there when you need it. Upgrading your hot water cylinder can save you around £45 a year.

       

      Unvented hot water cylinders are now the most popular option for new hot water systems. As they are fed directly from the mains water supply, the hot water flow rate is excellent and is delivered at mains pressure to every tap and showerhead in the home.

       

      Vented cylinders are connected by a pipe to the cold water tank, usually in the loft, and often need a pump to boost the flow rate around the property. The pump uses electricity, and may prove an expensive alternative to an unvented cylinder.

      Electrical services colchester

      Electrical Services

      Blueflame’s team of electrical engineers can handle any electrical requirement both inside and outside the home. Literally no job is too small, from adding another light switch or outdoor plug socket, to installing underfloor heating and rewiring a property, we do it all.

       

      We also carry out electrical test inspections, diagnostics and fault finding on electrical systems. And our work meets British Standard BS 7671 (IEE wiring regulations) for electrical installations.

       

      Our electrical services include:

      • Electrical maintenance
      • New or additional sockets and switches
      • Power and lighting for gardens and outbuildings
      • Complete rewiring of all domestic properties
      • Underfloor heating
      • Smoke detectors, using independent or radio link detectors
      • Fault finding, repairs and rectification
    • Renewable Energy Solutions

      Blueflame. Renewable energy services

      Renewable energy solutions

      Blueflame specialise in the design, installation and integration of all types of microgeneration technology heart pumps. Also solar thermal and solar PV panels and biomass boilers.

       

      Blueflame are certified to instal renewable energy systems under the Microgeneration Certification Scheme (MCS) a quality assurance standard backed by the UK Government. Only by using an MCS approved installer will you qualify for any Government incentive.

       

      The energy we use in our homes is responsible for a quarter of our total carbon dioxide emissions - more than either transport or industry - and the cost of that energy keeps rising, making our utility bills a major household expense. Renewable energy, on the other hand, is not only cheaper, it helps lower harmful emissions too. Thanks to UK Government incentives, such as the Feed-in Tariffs scheme (FITs) and Renewable Heat Incentive (RHI), using renewable energy technologies can also earn you a tax-free index-linked income, so you can lower your bills and makes some money.

      Renewable energy heat pump systems

      Heat pumps

      Renewable energy heating from the air or earth

      There are three kinds of heat pump: air-to-air, air-to-water and ground source.

      • The air-to-air system produces warm air which is circulated by fans to heat your home; it can also be used for cooling in warmer weather.
      • The air-to-water system distributes heat via your radiators or underfloor heating system and also heats your hot water
      • The ground source system uses pipes which are buried in the garden to extract heat from the ground to heat radiators, underfloor or warm air heating systems and your hot water.

      The most commonly used heat pumps are air-to-water as they are simple to install and require little maintenance. They are an economical replacement to oil fired, coal and electric central heating, and a boon if you don’t have mains gas. And, as you won’t need a boiler, it frees up space in the home too. (Although electricity is needed to power the pump, extracting the heat from the outside air, a limitless renewable resource, even in temperatures as low as -15°C, far outweighs the cost of the electricity.) Ground source heat pumps are the most energy efficient but, due to the cost and complexity of installation, are better suited to new build.

       

      Not only will a heat pump reduce your energy bill and your carbon footprint, domestic installations of both air-to-water and ground source heat pumps are eligible for Renewable Heat Incentive (RHI) payments

      Solar thermal panels. solar water heating systems

      Solar thermal panel systems

      Solar water heating systems

      Solar water heating systems, or solar thermal panels, use free heat from the sun to warm domestic hot water. A conventional boiler or immersion heater can be used to make the water hotter, or to provide hot water when solar energy is unavailable. A well designed system can provide your household with 60% of your hot water needs.

       

      Also by using an approved company such as Blueflame - who also use approved 'microgeneration' technologies you will qualify for the UK Government Renewable Heat Incentive (RHI) payments.

      Solar PV panels. solar electricity generation systems

      Solar photo-voltaic panel systems

      Solar electricity generation systems

      Solar PV panel systems convert the daylight hitting the panels on your roof into electricity, to power your appliances during the day. By using a solar electricity panel system you’ll also be paid for all the electricity that you generate under the UK Government Feed-in Tariffs Scheme (FITs)

       

      With its excellent return on investment, solar PV has captured the nation’s imagination and many householders have been taking advantage of these systems. As long as your property has a south, east or west facing roof, your solar panels will generate electricity during daylight hours. Your energy provider will pay you for the electricity generated for a period of 20 years; this payment is tax-free and index-linked and, if you don’t use it all, it’s exported back into the National Grid and you get paid even more.

      Biomass. Heating from renewable natural materials

      Biomass Heating

      Heating from renewable natural materials 

      Biomass is the biological material produced from living or recently living organisms like trees, animals and waste and this material can be used as fuel. A biomass boiler, burning wood pellets or logs, provides a safe and environmentally sound heating solution whether you want to heat your home or a large industrial facility. And, as burning biomass emits the same amount of carbon dioxide as was absorbed by the plants while growing, it’s carbon neutral.

       

      It’s economical too as the cost of the fuel is much lower than that of coal, gas or oil. In fact a biomass boiler could save you nearly £600 a year on energy bills when compared to an electric heating system. For properties in rural or off-mains gas areas, it’s the most cost-efficient form of heating there is.

       

      Biomass is eligible for Renewable Heat Incentive (RHI) payments

    • Registered Landlords & Social Housing Provider Services

      Maintenance services and projects

      Blueflame works with landlords to maintain properties by undertaking essential servicing and repairs to electrical, heating, hot water and renewable energy systems. Not only does this help you fulfill your legal responsibilities, it also extends the life of those systems and keeps running costs down, which benefits both landlord and tenant.

       

      Safety is of paramount importance and we carry out all the annual gas and electrical safety checks to ensure:

       

      Gas:

      • the gas supply pipework throughout the home is safe and isn't leaking
      • all gas appliances are in good working order
      • any safety devices that form part of an appliance are working properly
      • all gas flues are working safely and are suitable
      • all gas appliances have enough ventilation
         

      Electrical:

      • any appliance provided by you is safe and has the CE marking  - this is the manufacturer’s statement that it meets all the requirements of European law
      • the electrical system, including sockets and light fittings, are safe to use

      For further details see the related Blueflame websites:

       

    • Commercial Solutions

      We provide a comprehensive design, installation and commissioning service to SMEs, leisure facilities, care homes, sheltered accommodation, local authorities and industry. We understand that our clients want peace of mind and they know, should there be a mechanical failure, we will be able to resolve the situation with minimal disruption, seven days a week and 24 hours a day.

       

      It can also be complex, expensive and a headache to arrange, but it doesn’t have to be. At Blueflame you have one dedicated point of contact and our qualified engineers will conduct all regulatory tests on your essential systems. This is cost-effective for you and safeguards your Duty of Care obligation too.

       

      We take care of your mechanical and electrical servicing, and can provide a maintenance schedule – tailored to your specific requirements – that ensures you are fully compliant at all times.

      Electrical safety inspection, testing and maintenance

      Electrical Inspection - Maintenance

      Our accredited engineers are able to perform both visual and electrical tests to BS 7617:2008 and the amended IEE Wiring Regulations.

       

      We will also check that all appliances comply with the Electricity at Work Regulations 1989.

      Gas safety inspection and maintenance

      Gas Safety - Maintenance

      Our Gas Safe Registered engineers offer a range of services to make sure all types of gas burning equipment comply with Gas Safety (installation and use) Regulations 1989, and will provide gas safety certificates on successful completion of the inspection.

       

      Should you have a problem we can provide a priority call-out seven days a week; our call- centre operates 24/7.

       

       

       

       

      Heating and air conditioning services

      Air Conditioning - Ventilation

      We service air-conditioning and ventilation systems to help you maintain a comfortable working environment throughout the year.

       

      Regular maintenance will also extend product life, increase energy efficiency and help to keep recirculated air clean and free from bacteria

      water treatment services

      Water Treatment

      The maintenance and operation of water storage systems is a specialised task. To ensure water supply quality and safety. our engineers provide planned on-site servicing as well as emergency break down cover

      For further details visit :
      Blueflame commercial heating services

    • Case Studies

      Below are a few recent case studies to freely read.

      Colchester United
      Training Ground

      Belmans Court

      Housing Scheme

       

      Messing Hall

      (Listed Building)

    • Careers at Blueflame

      Current Opportunities

      Blueflame focuses on long-term development for sustainable and profitable growth and to help achieve our aims, we are always looking for the best engineers today. If you are currently working as a Gas or oil service engineer and would like the opportunity to further develop your skills as part of our forward thinking team, we would be pleased to hear from you.

       
       
      Apprenticeships
      While experience is important to Blueflame, so is investing in young people who are interested in their industry. Blueflame run an apprenticeship scheme to help trainees develop their skills, realise their potential and embark on their career Why not send us your CV today.

    • Contact blueflame

      Our aim is to help you as quickly and efficiently as possible.

       

      Visit us (by appointment) at :
      2 Commerce Park, Whitehall Road, Colchester. Essex CO2 8HX

      Business Hours : 08:00 - 17:00 Monday - Friday (Services out of hours by prior arrangement)


      ** IF YOUR ENQUIRY IS OUT OF BUSINESS HOURS CLICK HERE **

       

      Telephone : 01206 799994

       

      Email : sales@blueflame.co.uk

       

      Alternatively the following email form is secure - be assured that all information is treated in the strictest confidence.

      We will never disclose or sell any information provided to us.

       

      By continuing, you agree to our Terms & Conditions and Privacy Policy.
      Submit
    • Engineer Service Coverage

      Being Colchester based our engineers cover much of Essex and Suffolk, but often extend up into Norfolk.

      Do contact us to see how we can help you.

    ×
    BLUEFLAME SERVICES  [Blue Flame (Colchester) Limited]
    Website Terms & Conditions 
    
    By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy that governs Blue Flame (Colchester) Limited relationship with you in relation to this website.
    
    The term 'Blueflame Services’, ‘Blueflame’, ‘Blue Flame (Colchester) Ltd' or 'us' or 'we' refers to Blue Flame (Colchester) Limited the owner of the website. 
    
    The term 'you' refers to the user or viewer of our website.
    
    The use of this website is subject to the following terms of use:
    
    The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    
    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
    
    You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    
    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    
    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    
     All trade-marks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.
    
    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    
    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    
    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
    ×
    BLUEFLAME SERVICES /  [Blue Flame (Colchester) Limited]
    Website Privacy Notice
     
    1.   INTRODUCTION  
    This privacy notice provides you with details of how we collect and process your personal data through your use of our websites: 
    •	https://www.blueflame.co.uk/
    •	https://www.domesticheatingcolchester.co.uk/
    •	https://www.commercialheatingcolchester.co.uk/
    including any information that you may provide through either site, when you purchase a service or product, or sign up to any newsletter, marketing communication or take part in any feedback or competition.
     
    By providing us with your data, you warrant to us that you are over 13 years of age. 
      
    Blue Flame (Colchester) Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
      
    We have appointed two Data Protection Officers who are in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below. 
    
    Contact Details
    
    Our full details are: 
    Legal entity:  Blue Flame (Colchester) Limited 
    Company Number: 05086439 
    Data Protection Officer: Mr John Richards and Mr Gary Church 
    Email address: sales@blueflame.co.uk 
    Postal address: Head Office: 2 Commerce Park. Whitehall Road. Colchester. Essex CO2 8HX
    Telephone number: 01206 799994
    
    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
       
    It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at sales@blueflame.co.uk
     
    2.  WHAT DATA DO WE COLLECT ABOUT YOU
    Personal data means any information capable of identifying an individual. It does not include anonymised data.
     
    We may process certain types of personal data about you as follows:
    •	Identity Data may include your title, first name and last name.
    •	Contact Data may include your billing address, delivery address, email address, telephone and mobile numbers.
    •	Financial Data may include your bank account and payment card details.
    •	Transaction Data may include details about payments between us and other details of purchases made by you.
    •	Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
    •	Profile Data may include your purchases or orders, your interests, preferences, feedback and survey responses.
    •	Usage Data may include information about how you use our website, products and services.
    •	Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
    
    We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
    
    Sensitive Data - We DO NOT collect any Sensitive Data about you. 
    
    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
    
    3.  HOW WE COLLECT YOUR PERSONAL DATA 
    We collect data about you through a variety of different methods including:
    •	Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    •	request our services or product information;
    •	contract any ongoing planned preventative maintenance services;
    •	request resources or marketing be sent to you;
    •	give us feedback.
    •	Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy section at end of this notice for further details.
    •	Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below: 
    •	analytics providers such as Google LLC, Microsoft Corporation and Axandra GmbH based inside the EU*;
    •	search information providers such as Google and Microsoft inside the EU* 
    *as only European Data Centre information is relevant to our business. 
    •	Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as your bank or credit card company when a transaction has taken place inside the EU.
    •	Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
    
    4.  HOW WE USE YOUR PERSONAL DATA  
    We will only use your personal data when legally permitted. The most common uses of your personal data are:
    •	Where we need to perform the contract between us.
    •	Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    •	Where we need to comply with a legal or regulatory obligation.
     
    Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending any marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at sales@blueflame.co.uk 
     
    Purposes for processing your personal data  
    Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
     
    We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at sales@blueflame.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
     
    Purpose/Activity
    Type of data
    Lawful basis for processing 
    
    To register you as a new customer
    (a) Identity
    (b) Contact
    Performance of a contract with you
    
    To process and deliver your order including:
    (a) Manage payments, fees and charges
    (b) Collect and recover money owed to us
    (a) Identity
    (b) Contact
    (c) Financial
    (d) Transaction
    (e) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary for our legitimate interests to recover debts owed to us
    
    To manage our relationship with you which will include:
    (a) Notifying you about changes to our terms or privacy policy
    (b) Asking you to leave a review or take a survey
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary to comply with a legal obligation
    (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
    
    To enable you to partake in a prize draw, competition or complete a survey
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
    
    To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (f) Technical
    Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
    
    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
    (a) Technical
    (b) Usage
    Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
    
    To make suggestions and recommendations to you about goods or services that may be of interest to you
    (a) Identity
    (b) Contact
    (c) Technical
    (d) Usage
    (e) Profile
    Necessary for our legitimate interests to develop our products/services and grow our business
    Marketing communications 
     
    You may receive marketing communications from us if you have:
    (i)	requested information from us or purchased goods or services from us; or 
    (ii)	if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
    (iii)	in each case, you have not opted out of receiving that marketing. 
    
    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
      
    You can ask us or third parties to stop sending you marketing messages at any time by emailing us at sales@blueflame.co.uk 
     
    Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
     
    Change of purpose  
     
    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at sales@blueflame.co.uk
     
    If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
     
    We may process your personal data without your knowledge or consent where this is required or permitted by law.
     
    5.  DISCLOSURES OF YOUR PERSONAL DATA  
    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
    •	Service providers who provide IT and system administration services.
    •	Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    •	HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
    •	Third parties to whom we sell, transfer, or merge parts of our business or our assets. 
    
    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
     
    6.  INTERNATIONAL TRANSFERS  
    Our website is based on a content management system hosted by Strikingly LLC in the USA – and the data capture from our contact form is securely retained by them as a back-up as well as forwarded to our company contact email address. 
    
    We do not however transfer any data received out of the European Economic Area (EEA). 
    
    Please email us at sales@blueflame.co.uk if you want further information on the specific mechanism of how form contact data is transferred to us from the website.
    
    7.  DATA SECURITY  
    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
     
    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
     
    8.  DATA RETENTION  
    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
     
    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
      
    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
     
    In some circumstances you can ask us to delete your data: see below for further information.
     
    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
     
    9.  YOUR LEGAL RIGHTS  
    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
    •	Request access to your personal data.
    •	Request correction of your personal data.
    •	Request erasure of your personal data.
    •	Object to processing of your personal data.
    •	Request restriction of processing your personal data.
    •	Request transfer of your personal data.
    •	Right to withdraw consent.
    
    You can see more about these rights at: 
    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
    
    If you wish to exercise any of the rights set out above, please email us at sales@blueflame.co.uk
      
    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
     We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
      
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
     
     10. THIRD-PARTY LINKS  
    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
     
    11. COOKIES / COOKIE POLICY  
    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 
    
    What is a cookie?
    
    •	A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
      
    •	Cookies are used by nearly all websites and do not harm your system. 
    
    If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
      
    How do we use cookies?
    
    •	We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
      
    •	Cookies are either: 
    
    -	Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
    
    -	Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
    
    •	Cookies can also be categorised as follows: 
    
    -	Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
    
    -	Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
    
    -	Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.