Air Source Heat Pumps
Renewable Energy Heating and Ventilation
As one of East Anglia's most experienced installers and maintainers of air source heat pumps - Blueflame are able to attest that air source heating and cooling is not a new technology, they reached their 800th installation in mid-2020 !
By achieving, and consistently progressing in, advanced engineering acreditation as well as premier partnerships with leading technology manufacturers in the air source heat pump field, Blueflame can always ensure that the most energy efficient and heat pump system is specified for your needs.
Combine this with over three decades of experience in the design, installation and maintenance of complete central heating systems and it is easy to see why Blueflame are the smarter choice for all your air source heap pump heating integration requirements.
Whether you require a small domestic service, or a large installation you will only deal with a specialist - we do not employ salespeople.
An air source heat pump (ASHP) unit essentially extracts the outside air and converts it into heat, which is then distrbuted across your central heating and hot water system. In the summer months the technology can work in reverse and generate cool air when attached to a ventilation system. They are very quiet operationally too. The physical pump unit is usually installed to the side or rear, exterior of a property, with fairly minimal construction work required.
In simple terms the outdoor air pulled in is compressed, and then through and internal process increases in temperature; then distributed across your central heating or HVAC system components (such as underfloor heating, radiators and ventilation units) also into your heated water storage. Electricity from the mains is still used to drive the pump but this is usually more cost effective than using it directly for heating.
The most commonly used heat pumps are air-to-water as they are simple to install and require little maintenance. They are an economical replacement to oil fired, coal and electric central heating, and a boon if you don’t have mains gas. And, as you won’t need a boiler, it frees up space in the home too. (Although electricity is needed to power the pump, extracting the heat from the outside air, a limitless renewable resource, even in temperatures as low as -18°C, far outweighs the cost of the electricity.) Ground source heat pumps are the most energy efficient but, due to the cost and complexity of installation, are better suited to new builds during the later construction phases .
Primarily as a your return on investment on an air source heat pump, you should be looking to see a decrease in the running and maintenance costs you had seen with your older heating system, as well as reduction in energy bills. Obviously replacing an older, less efficient system will give you improved savings. The efficiency of physical heating distibution system you are using will also affect ROI. e.g.underfloor heating presents greater savings than traditional radiators. Also do note that an air to water system will provide less savings than a simple air to air one because of the greater energy needed to run it.
Whether you choose an air-to-air or air-to-water heat pump, will depend on your need.
To find out more about air source heat pumps contact Blueflame for an informed and frank consultation. We do not emply salesmen, you will deal directly with a knowledgable senior engineer or Director, and will provide you with a no-obligation quotation.
Air source heat pumps
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Blue Flame (Colchester) Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.
Our full details are:
Legal entity: Blue Flame (Colchester) Limited
Company Number: 05086439
Name of Data Protection Officer: Mr John Richards
Email address: firstname.lastname@example.org
Postal address: Head Office: 2 Commerce Park. Whitehall Road. Colchester. Essex CO2 8HX
Telephone number: 01206 799994
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
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2. WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
• Identity Data may include your title, first name and last name.
• Contact Data may include your billing address, delivery address, email address, telephone and mobile numbers.
• Financial Data may include your bank account and payment card details.
• Transaction Data may include details about payments between us and other details of purchases made by you.
• Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include your purchases or orders, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We DO NOT collect any Sensitive Data about you.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
• Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
• request our services or product information;
• contract any ongoing planned preventative maintenance services;
• request resources or marketing be sent to you;
• give us feedback.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
• analytics providers such as Google LLC, Microsoft Corporation and Axandra GmbH based inside the EU*;
• search information providers such as Google and Microsoft inside the EU*
*as only European Data Centre information is relevant to our business.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as your bank or credit card company when a transaction has taken place inside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending any marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at firstname.lastname@example.org
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at email@example.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
(e) Marketing and Communications
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests to develop our products/services and grow our business
You may receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at firstname.lastname@example.org
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at email@example.com
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Our website is based on a content management system hosted by Strikingly LLC in the USA – and the data capture from our contact form is securely retained by them as a back-up as well as forwarded to our company contact email address.
We do not however transfer any data received out of the European Economic Area (EEA).
Please email us at firstname.lastname@example.org if you want further information on the specific mechanism of how form contact data is transferred to us from the website.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
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